Freshworks is a cloud-based customer relationship management (CRM) platform. The software makes it easy for teams to work together with each other, and also help provide their customers with the best experience possible. Freshworks contains a suite of products that include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam and Freshchat.
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Freshsales is an all-in-one sales CRM built to help businesses eliminate the use of multiple tools and start selling faster. Some of the features of Freshsales include:
Freshdesk is a collaborative customer support platform. It allows businesses to have omni-channel customer engagement with their customers. Some features that Freshdesk has to offer are:
Freshservice is an easy-to-use, simple-to-configure IT service desk solution that modernises IT and other business functions. Some of the features of Freshdesk include:
Freshcaller is a modern phone system for sales and support teams. It is easy to set-up and no hardware is required to carry out the software. Some of the features include:
With Freshteam you can manage your hiring, on-boarding, time off, employee data and HR workflows in one place. Some of the features of Freshteam include:
Freshchat is a modern messaging software powering millions of conversation for sales and customer engagement teams. Some features that are include in Freshchat are: