Lightspeed loyalty is a customer loyalty reward program that aims to progressively uplift customer retention. It provides retailers and restaurants the ability to create long-term relationships with first time customers and make existing customers become more engaged. Through a single platform, you are provided with the right tools to improve communication and target your customers in a personalised way.
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Study finds that 70% of retail and restaurant customers never make a return visit.
Average ROI on ad spend to acquire customers is between 4-6 on new customers and 13.6-15 on repeat customers.
90% of consumers said that they want loyalty programs to help them save money.
Loyalty transactions per year through Re-Up
Of customers make multiple purchases
Of customers increase in spend, on average
Of customers return when sent an offer
Businesses can easily set up a customised rewards system with a branded customer application and tools for the management of reward points, purchasing products from within the app, and customer credit accounts.
Users can view customer habits and interests in one place to enhance menu management or inventory selection, pricing, and promotional planning.
Users can create automated campaigns via SMS, mobile push notifications and a drag and drop email builder. This allows business to easily target their customers with relevant offers based on auto-segmented customer habits and preset Smart Customer Groups.
Restaurants may use a custom branded app, for iOS and Android, that allows customers to directly engage with a restaurant and collect/redeem rewards.
Once the correct food bill had been selected, proceed by selecting the ‘Loyalty’ button below.
Enter the customers phone number to view their loyalty rewards account.
Here you can collect additional points that can be used later or redeem points instantly to pay off a portion of the bill.
Restaurants may use a custom branded app, for iOS and Android, that allows customers to directly engage with a restaurant and collect/redeem rewards. Features of the mobile application are:
Loading Screen
Home Screen
Rewards Screen
* refunds will reverse the points earned on a transaction
* refunds will reverse the points deducted for rewards applied to items, not invoice level discounts